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	<title>The Tao of Tao</title>
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	<pubDate>Fri, 18 Jul 2008 16:56:22 +0000</pubDate>
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		<title>Tech Support: By Users, For Users</title>
		<link>http://taoyue.com/blog/2008/07/tech-support-by-users-for-users/</link>
		<comments>http://taoyue.com/blog/2008/07/tech-support-by-users-for-users/#comments</comments>
		<pubDate>Fri, 18 Jul 2008 16:07:40 +0000</pubDate>
		<dc:creator>taoyue</dc:creator>
		
		<category><![CDATA[Tech Support]]></category>

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		<description><![CDATA[I&#8217;ve had a website since 1997, and a domain name since 2000.  But I haven&#8217;t seen any reason to start up a blog all the time.  Why now?
For a very esoteric reason, actually.  Companies usually offer dreadful tech support of their products.  Between the call-around, rude CSRs, and unclear billing practices, it&#8217;s much easier for [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve had a website since 1997, and a domain name since 2000.  But I haven&#8217;t seen any reason to start up a blog all the time.  Why now?</p>
<p>For a very esoteric reason, actually.  Companies usually offer dreadful tech support of their products.  Between the call-around, rude CSRs, and unclear billing practices, it&#8217;s much easier for the tech-savvy just to search the web for solutions.  Between my personal and office machines, I&#8217;ve got four desktops, one Tablet PC, two random boxes, five virtualized machines, and a smartphone.  Mac OS X (BSD), Linux, Windows Mobile, and up to four version of Windows NT (5.1, 5.2, 6.0, and 6.1 &#8212; that&#8217;s XP, 2003, Vista, and 2008).</p>
<p>I run into edge conditions and conflicts all the time.  Happily, I can usually pick the search terms right and find the solution within the top 10 search hits.  But sometimes, it takes a whole runaround: maybe the author used different terms, or the terms are ambiguous and clutter up the search results with unrelated problems.  Sometimes, I strike out on searching and end up investigating personally.</p>
<p>As long as I&#8217;ve already wasted the time, I might as well describe it and save someone else the time.  Even if I end up finding a solution on someone else&#8217;s blog or forum posting, adding another link could boost that page&#8217;s rank, and adding my own phrasing might cause a like-minded person to stumble on my post.</p>
<p>I could just add pages to my web site, but a blog reduces the activation energy.  Of course, anything is fair game now that I&#8217;ve got it set up&#8230;</p>
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